Login and account access issues

Login for delivery.qfc.com requires active Kroger account credentials. If you experience issues logging into delivery.qfc.com, please contact Kroger Customer Service at 1-800-576-4377. 

Add or update a delivery address

Please Note: If you have an order in progress right now, and you know the delivery address is incorrect, please contact Community Support immediately!

On a computer

  1. Log in and click Account
  2. In the dropdown menu, click Your Account
  3. In the left-hand menu, click Addresses
  • To add an address, click +Add new delivery address, enter the information, including any useful delivery instructions, and click Save Address
  • To edit or remove an address, click the address from the list. To edit, update the information and click Save Changes. To remove, click Delete address.

Update your delivery notification preferences

Please Note: turning off notifications for order updates means you will not receive alerts about the status of your order, including replacements and refunds.

In your account, you can choose how you receive notifications from us about your order. You can even turn notification off completely. To manage your notification preferences:

  1. Log into delivery.qfc.com and click Account
  2. In the dropdown menu, click Your Account
  3. In the left-hand menu, click Notifications
  4. Under When there is an update to your order… toggle notifications on and off as desired:
  • Send an SMS message: turns on or off alerts sent via SMS (text) message to the phone number in your account
  • Call before checkout: alerts the shopper working on your order to call the phone number in your account to review changes to your order before checkout

 

 

Add your Advantage Card or Alt ID to your account

We offer Advantage Card and Alt ID integration, so you can continue to receive select benefits while using QFC Powered by Instacart. To add a card to your Instacart account:

  1. Log into delivery.qfc.com and click Account
  2. In the dropdown menu, click Your Account
  3. In the left-hand menu, click Loyalty Cards
  4. Click Add Loyalty Card (this works for memberships, too).
  5. Enter your Advantage Card or Alt ID # and click Add

 

Can I take advantage of my retailer’s club prices?
We only offer the prices pursuant to QFC Powered by Instacart's pricing policy and therefore may not be able to offer any sale or promotional prices associated with loyalty card usage. 

How do I confirm my loyalty card was applied to my order?
At this time, we’re unable to confirm this on our end. You are welcome to contact the participating retailer directly with your Instacart receipt information.

 

Update your email notification preferences

All email subscription settings can be adjusted except for email order confirmations.

  1. Log into delivery.qfc.com and click Account
  2. In the dropdown menu, click Your Account
  3. In the left-hand menu, click Notifications
  4. Under Email click Manage email preferences
  5. On the email preferences page, check or uncheck the box to the left of each email type to subscribe to and unsubscribe from Instacart emails. Your choice will be automatically saved in your account.

I turned on my notifications, and I’m still not receiving Instacart emails.
If you’re not receiving emails from Instacart, please check your email account’s “Spam” or “Junk” folders to ensure the message was not filtered or flagged incorrectly.

 

How do I cancel my Instacart Express membership?

If you find that Instacart Express isn't the right fit for your needs, you can cancel your membership renewal any time.*

On a computer:

  1. Log into delivery.qfc.com
  2. Click Account > Instacart Express
  3. Next to Membership Plan, click End Membership
  • If you think you might change your mind, you can Set a Reminder for yourself about the upcoming subscription renewal instead.
  • If you’re certain you’d like to stop renewal, click Continue to Cancel
  • Confirm your cancellation
  • You’ll be taken back to the Express page, where you can view your subscription end date. Your Express membership will remain active until this date.

    If you change your mind before the cancellation date, just return to the Express page and click Renew Membership to turn renewal back on.

    Please keep in mind that cancelling your subscription renewal will not cancel your active membership for the current period, or issue a refund for a membership renewal charge.

    *  If you participated in a free or other promotional membership period for Instacart Express, you may cancel within the first 48 hours of your paid Instacart Express membership and receive a pro rata refund of your Instacart Express fee.  For all other members, if you cancel your Instacart Express membership within the first 14 days, we will refund your Instacart Express fee on a pro rata basis.  If you cancel at any other time, you will not receive a refund, but you can continue to enjoy the Free Deliveries through the end of your billing period.